Server access information

If you believe that the problem will require a CloudBlue Engineer to login to your server via shell (telnet/ssh/RDP access), enter this data. Before we can login to your server we will require you to agree with Odin's Server Permission Policy. This will give us permission to login to your server and perform repairs. Issue Resolution Time is normally less for cases where customer permitted Support to access the server.

Note: For security reasons we strongly advise that you change your passwords when submitting them to our support team. After the problem is resolved, you can then reinstate your regular passwords. CloudBlue Technical Staff does not retain your login information.

Alternatively, on Linux servers, you can avoid disclosing passwords by installing our public RSA SSH key into list of authorized keys. Key may be removed after conclusion of support incident.

NOTE: If remote access to the server is limited with firewall, please make sure that it is allowed from CloudBlue Support IP addresses:

  • 40.67.220.206
  • 80.24.14.248
  • 111.93.227.66/31
  • 111.93.227.68/31
  • 111.93.227.70
  • 111.93.174.66/31
  • 111.93.174.68/31
  • 111.93.174.70
  • 111.221.54.0/25
  • 122.15.57.250/31
  • 122.15.57.252/31
  • 122.15.57.254
  • 125.22.76.170/31
  • 125.22.76.172/31
  • 125.22.76.174
  • 175.139.199.221
  • 175.143.68.233
  • 185.152.192.0/22
  • 195.77.178.112/29
  • 199.115.107.43
  • 203.112.231.238
  • 203.214.176.0/23
Please fill access details in the form below and click 'Add server access information' button.
NOTE, you may add as many servers access details as you think will be required for investigation. Each server access details should be added one by one.
You may write here the time restrictions for support engineers server access or related information that you might think will be important to know by support engineer regarding this specific server.
 Add server access information