This Server Permission Agreement ("Agreement") is made by and between Parallels IP Holdings GmbH, including any wholly-owned Parallels subsidiaries ("Parallels"), and the Customer who intends to grant Parallels access to its server infrastructure ("Customer") (each a "Party" hereto):
WHEREAS, Customer desires to grant Parallels access to its’ Servers (the "System") in order to receive certain Services by Parallels.
WHEREAS Parallels is willing to accept such permission to access the System.
NOW, THEREFORE, the Parties hereto, intending to be legally bound, hereby agree as follows:
If you believe that the problem will require a CloudBlue Engineer to login to your server via shell (telnet/ssh/RDP access), enter this data. Before we can login to your server we will require you to agree with Odin's Server Permission Policy. This will give us permission to login to your server and perform repairs. Issue Resolution Time is normally less for cases where customer permitted Support to access the server.
Note: For security reasons we strongly advise that you change your passwords when submitting them to our support team. After the problem is resolved, you can then reinstate your regular passwords. CloudBlue Technical Staff does not retain your login information.
Alternatively, on Linux servers, you can avoid disclosing passwords by installing our public RSA SSH key into list of authorized keys. Key may be removed after conclusion of support incident.
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